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System Status news and updates

[INFO] Hotmail/Outlook email delivery – ‘540 Transaction failed’

Posted by Support Team on 12 05 2016. 0 Comments

Earlier today we began to see reports of issues contacting outlook.com, hotmail.com and associated addresses for the free mail services offered by Microsoft. After investigations we could see this was only impacting a subset of mail flow to these domains. Further to this the failures were of such an intermittent…

Linux – vlinweb4

Posted by Support Team on 22 02 2016. 1 Comment on Linux – vlinweb4

There have been recurring performance issues encountered today with the webservices on vlinweb4. Engineers are currently working to isolate the source of the issue and restore normal service.…

SMTP Relay – relay2

Posted by Support Team on 01 06 2015. 0 Comments

We encountered a corrupt configuration within one of the nodes servicing ‘relay2’ which resulted in some emails being rejected from authorised sources. The underlying issue was resolved yesterday evening and changes have been put in place to the maintenance process that are designed to prevent it from reoccurring.…

Upstream router upgrade

Posted by Support Team on 14 01 2015. 0 Comments

We have received notification that there may be a disruption of 1 hour between 00:00 and 04:00 tomorrow (2015-01-15) due to a router upgrade. This will impact a subset of all web, email and VM hosting services.…

Secondary DC network connectivity

Posted by Support Team on 15 10 2014. 1 Comment on Secondary DC network connectivity

Our Second DC provider is currently encountering network connectivity issues which is impacting services served from the 185.54.84.0 and 185.54.87.0 networks. They are currently investigating.…

Email stability (resolved)

Posted by Support Team on 05 07 2014. 1 Comment on Email stability (resolved)

Routine monitoring has highlighted intermittent access issues for customers with Windows based hosting account. We encountered an issue during the past hour where there was intermittent access to email hosting for customers with Windows based hosting. We have resolved the stability issue and normal access is now restored. We will continue…

Data Centre Power Issue

Posted by Support Team on 15 12 2013. 2 Comments on Data Centre Power Issue

We are currently experiencing an unplanned outage due to power issues at the data centre. We are liaising with our data centre provider and will give an update as soon as we have more information.…

Windows shared service interruption

Posted by Support Team on 05 08 2013. 0 Comments

A number of services encountered a short period of downtime this evening due to a SAN controller freezing. We have restarted the controller and service has now been restored. We will now begin a detailed investigation to understand the issue fully and prevent the issue from occurring again.…

Cloud Backup maintenance reminder

Posted by Support Team on 31 07 2013. 0 Comments

The Cloud Backup service will be unavailable between 00:30 and 12:30 (BST / GMT+1) on Thursday 1st August 2013 to enable a scheduled software update to be released. During this Window it will not be possible to backup or restore data as the update is applied. The new version will bring…

External Connectivity (upstream provider issue)

Posted by Support Team on 19 12 2012. 3 Comments on External Connectivity (upstream provider issue)

Our monitoring has identified an issue with upstream connectivity and our data centre provider is currently investigating. Intermittent access to services is likely to be experienced at present, an update will be posted shortly as more information becomes available.…