We are currently investigating a loss of connectivity to ‘DC1’ as a matter of urgency with our data centre provider. Updates will follow as more information becomes available. Update 10:10 Connectivity has been restored. Further investigations are being conducted to determine the cause. Update 10:30 Connectivity stability issues still remain… Continue Reading Connectivity Issue (DC1)

We have been encountering intermittent stability issues impacting the vmail1 mail service. Engineers are currently investigating/monitoring to alleviate the immediate issue and determine the root cause. During this time you may encounter issues accessing email via webmail or other devices such as laptops and smartphones. UPDATE (2019-05-03 02:30): Following investigation… Continue Reading VMAIL1

At approximately 08:00 this morning mains power to our primary data centre was lost. Service was not disrupted as the UPS and Diesel generators provided continuity of power. However, at approximately 14:46 this afternoon a fault occurred that result in a loss of power from the diesel generators. Onsite engineers… Continue Reading Power Outage 2017/01/21

Earlier today we began to see reports of issues contacting outlook.com, hotmail.com and associated addresses for the free mail services offered by Microsoft. After investigations we could see this was only impacting a subset of mail flow to these domains. Further to this the failures were of such an intermittent… Continue Reading [INFO] Hotmail/Outlook email delivery – ‘540 Transaction failed’