York UK Hosting
Third party ‘spamcop’ mail blacklist service provided by Cisco suffered an outage yesterday due to non-renewal of their spamcop.net. The impact of this is that your email may have been blocked by third parties incorrectly due to the lack of this service being available rather than an issue with our… Continue Reading THIRD PARTY ISSUE: SPAMCOP
Support Team
Two power loss events occurred on Saturday 18th July resulting in a loss of both ‘utility’ (mains) power and UPS. Following each instance systems were slowly reinstated to ensure they came online in an appropriate order to restore service. The issues were escalated with both the local mains network provider… Continue Reading DC1 Power (updated)
Support Team
We are aware of a connectivity issue impacting the routing of some IP addresses which may impact your ability to access some Linux Hosting and mail services. Updates will be provided as soon as we have more information from our upstream. UPDATE: Our data centre partner has resolved the issue… Continue Reading Connectivity Issue (DC2)
Support Team
16/11 – Connectivity via some routes to DC1 has seen high latency which is being investigated by our upstream network provider. UPDATE 1: We have experienced sporadic connectivity issues late this evening via a number of key routes which has resulted in either slow or intermittent access depending upon your… Continue Reading Connectivity via some routes (DC1)
Support Team
We are currently investigating a loss of connectivity to ‘DC1’ as a matter of urgency with our data centre provider. Updates will follow as more information becomes available. Update 10:10 Connectivity has been restored. Further investigations are being conducted to determine the cause. Update 10:30 Connectivity stability issues still remain… Continue Reading Connectivity Issue (DC1)
Support Team
We have been encountering intermittent stability issues impacting the vmail1 mail service. Engineers are currently investigating/monitoring to alleviate the immediate issue and determine the root cause. During this time you may encounter issues accessing email via webmail or other devices such as laptops and smartphones. UPDATE (2019-05-03 02:30): Following investigation… Continue Reading VMAIL1
Support Team
Colleagues are currently working to resolve an issue that is impacting the availability of the Smartermail based system. Access should be possible via a client using IMAP/POP/SMTP but webmail access is not available. UPDATE Access has been restored following a workaround. We are bringing forwards plans to deploy an update… Continue Reading Webmail (Smartermail)
Support Team
An issue was encountered with the load balancers for the outbound SMTP mail service which resulted in a small proportion of connections being intermittently refused, resulting in mail queuing on your server(s). As a result users may have noticed a delay in their email being delivered to recipients as it… Continue Reading Outbound SMTP load balancing
Support Team
We have experienced a mail backlog on the ‘a’ side of our mailFeed platform. As a result recipients may have noticed a lower than normal mail flow over the past 1 to 2 hours. The ‘b’ side of our platform continued to operate normally. We continued to receive mail on… Continue Reading mailFeed delay 23-03-2018
Support Team
Earlier this evening we encountered an outage impacting vlinweb4. At this time an engineer is investigating the root cause, following reinstatement of service. At this time it is believed the outage occurred due to be a memory leak. Investigations are focusing on determine the specific source.
Support Team