System Status

A network outage is impacting availability of Mailbox 5 / 25 services. Engineers are onsite investigating the power supply and are working to resolve the issue as quickly as possible. Update: 20:30 Confirmation that the power outage is the root cause and that it is being progressed by onsite engineers.… Continue Reading Mailbox 5 / 25

An upstream issue impacted availability of services in our secondary DC this morning for a period of up to one hour between approximately 08:25 and 09:25 (2021-10-13). This will have primarily impacted ‘vwebmail’ access, access from applications using IMAP/SMTP were unaffected. Access is now restored but we await further detailed… Continue Reading DC2 Connectivity

Third party ‘spamcop’ mail blacklist service provided by Cisco suffered an outage yesterday due to non-renewal of their spamcop.net. The impact of this is that your email may have been blocked by third parties incorrectly due to the lack of this service being available rather than an issue with our… Continue Reading THIRD PARTY ISSUE: SPAMCOP

Two power loss events occurred on Saturday 18th July resulting in a loss of both ‘utility’ (mains) power and UPS. Following each instance systems were slowly reinstated to ensure they came online in an appropriate order to restore service. The issues were escalated with both the local mains network provider… Continue Reading DC1 Power (updated)

We are aware of a connectivity issue impacting the routing of some IP addresses which may impact your ability to access some Linux Hosting and mail services. Updates will be provided as soon as we have more information from our upstream. UPDATE: Our data centre partner has resolved the issue… Continue Reading Connectivity Issue (DC2)

16/11 – Connectivity via some routes to DC1 has seen high latency which is being investigated by our upstream network provider. UPDATE 1: We have experienced sporadic connectivity issues late this evening via a number of key routes which has resulted in either slow or intermittent access depending upon your… Continue Reading Connectivity via some routes (DC1)

We are currently investigating a loss of connectivity to ‘DC1’ as a matter of urgency with our data centre provider. Updates will follow as more information becomes available. Update 10:10 Connectivity has been restored. Further investigations are being conducted to determine the cause. Update 10:30 Connectivity stability issues still remain… Continue Reading Connectivity Issue (DC1)

We have been encountering intermittent stability issues impacting the vmail1 mail service. Engineers are currently investigating/monitoring to alleviate the immediate issue and determine the root cause. During this time you may encounter issues accessing email via webmail or other devices such as laptops and smartphones. UPDATE (2019-05-03 02:30): Following investigation… Continue Reading VMAIL1

Colleagues are currently working to resolve an issue that is impacting the availability of the Smartermail based system. Access should be possible via a client using IMAP/POP/SMTP but webmail access is not available. UPDATE Access has been restored following a workaround. We are bringing forwards plans to deploy an update… Continue Reading Webmail (Smartermail)