We have been encountering intermittent stability issues impacting the vmail1 mail service. Engineers are currently investigating/monitoring to alleviate the immediate issue and determine the root cause. During this time you may encounter issues accessing email via webmail or other devices such as laptops and smartphones. UPDATE (2019-05-03 02:30):Following investigation including…
Colleagues are currently working to resolve an issue that is impacting the availability of the Smartermail based system. Access should be possible via a client using IMAP/POP/SMTP but webmail access is not available. UPDATE Access has been restored following a workaround. We are bringing forwards plans to deploy an update to the…
An issue was encountered with the load balancers for the outbound SMTP mail service which resulted in a small proportion of connections being intermittently refused, resulting in mail queuing on your server(s). As a result users may have noticed a delay in their email being delivered to recipients as it…
We have experienced a mail backlog on the ‘a’ side of our mailFeed platform. As a result recipients may have noticed a lower than normal mail flow over the past 1 to 2 hours. The ‘b’ side of our platform continued to operate normally. We continued to receive mail on…
Earlier this evening we encountered an outage impacting vlinweb4. At this time an engineer is investigating the root cause, following reinstatement of service. At this time it is believed the outage occurred due to be a memory leak. Investigations are focusing on determine the specific source.…
At approximately 08:00 this morning mains power to our primary data centre was lost. Service was not disrupted as the UPS and Diesel generators provided continuity of power. However, at approximately 14:46 this afternoon a fault occurred that result in a loss of power from the diesel generators. Onsite engineers…
Earlier today we began to see reports of issues contacting outlook.com, hotmail.com and associated addresses for the free mail services offered by Microsoft. After investigations we could see this was only impacting a subset of mail flow to these domains. Further to this the failures were of such an intermittent…
There have been recurring performance issues encountered today with the webservices on vlinweb4. Engineers are currently working to isolate the source of the issue and restore normal service.…
We encountered a corrupt configuration within one of the nodes servicing ‘relay2’ which resulted in some emails being rejected from authorised sources. The underlying issue was resolved yesterday evening and changes have been put in place to the maintenance process that are designed to prevent it from reoccurring.…
We have received notification that there may be a disruption of 1 hour between 00:00 and 04:00 tomorrow (2015-01-15) due to a router upgrade. This will impact a subset of all web, email and VM hosting services.…
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