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System Status news and updates

Cloud Backup maintenance reminder

Posted by Support Team on 31 07 2013. 0 Comments

The Cloud Backup service will be unavailable between 00:30 and 12:30 (BST / GMT+1) on Thursday 1st August 2013 to enable a scheduled software update to be released. During this Window it will not be possible to backup or restore data as the update is applied. The new version will bring…

External Connectivity (upstream provider issue)

Posted by Support Team on 19 12 2012. 3 Comments on External Connectivity (upstream provider issue)

Our monitoring has identified an issue with upstream connectivity and our data centre provider is currently investigating. Intermittent access to services is likely to be experienced at present, an update will be posted shortly as more information becomes available.…

Shared serice outage 06/09/2012

Posted by Support Team on 06 09 2012. 1 Comment on Shared serice outage 06/09/2012

We experienced an unplanned service outage between approximately10am and 11am this morning which affected our ‘shared services’ . 90% of services were restored by 11am with the remaining 10% of services restored subsequently. The precise nature of the issue is being investigated and further details will be placed here within approximately 24 hours…

Upstream Network (informational)

Posted by Support Team on 31 05 2012. 0 Comments

Our upstream provider has notified us of a stability issue in their Telehouse North network. At this time we do not believe it will cause an issue as they have alternate routes.…

WEB2 unavailable (service restored)

Posted by Support Team on 22 05 2012. 1 Comment on WEB2 unavailable (service restored)

Windows 2003 WEB2 has suffered a significant failure. We are in the process of restoring website data and are migrating websites to a new Windows 2008 web server. In the interim you will see a temporary ‘Website Unavailable’ notification. Please accept our apologies for any inconvenience.…

Window Email Issue

Posted by Support Team on 17 05 2012. 2 Comments on Window Email Issue

We are currently investigating a windows email problem that is preventing access.…

WEB2

Posted by Support Team on 12 05 2012. 0 Comments

We experienced stability issues with web server WEB2 over the past 3 hours which resulted in a period where web pages were struggling to be served. We have isolated the issue and restored normal service as of 02:00. A period of monitoring will continue to ensure no further stability issues.…

Email Stability

Posted by Support Team on 09 02 2012. 1 Comment on Email Stability

We are currently experiencing stability problems with access to Windows based email using webmail / POP3. We are working to resolve it as quickly as possible.…

Planned Email Disruption

Posted by Support Team on 31 01 2012. 0 Comments

This evening between 21:00 and 22:00 there will be a short of no more than 10 minutes to enable us to switch to our new SmarterMail 9 based email hosting. No email will be lost as a result of this activity.…

Email Access

Posted by Support Team on 22 01 2012. 0 Comments

Access to email has been restored after a routine patching process failed. We are referring the issue to the vendor before re-attempting this upgrade. Please accept our sincere apologies for any inconvenience caused by this scheduled maintaince window activity. No email will have been lost as a result of this…