Our Blog

System Status news and updates

Emergency Email Outage

Posted by Support Team on 27 09 2009. 0 Comments

We are currently performing emergency maintenance and anticipate full service to be resumed by 18:00…

Server Upgrades (22-June-2009)

Posted by Support Team on 22 06 2009. 0 Comments

We will be completing a series of server upgrades to increase the amount of RAM in key servers. During the day you may experience a short period of circa 15 minutes when you will be unable to access you email or website. No email will be lost as a result…

Outbound mail issues

Posted by Support Team on 17 06 2009. 0 Comments

During the early hours of this morning we experienced outbound mail connectivity issues. They have now been resolved and all queued mail processed. Mail delivery times are now back to normal levels…

Connectivity Issue from some locations

Posted by Support Team on 25 04 2009. 1 Comment on Connectivity Issue from some locations

We are currently investigating reports of connectivity from certain non-UK locations to our services. The issue is not country specific but does appear to be impacting specific providers in some countries. At this time we can confirm that the hosted services are working normally but there may be a routing issue…

Mail Disruption (14th April)

Posted by Support Team on 15 04 2009. 0 Comments

We experienced a brief disruption to mail flow yesterday for customers using our relay and MX services. Although the outage itself was restricted the impact was felt for a number of hours due to DNS caching. As a result of yesterday’s outage we have replaced the faulty component of the…

Windows Mail

Posted by Support Team on 22 01 2009. 0 Comments

Windows Mail is currently unavailable due to emergency maintenance, it is anticipated it will be offline for no more than 20 minutes.…

ADSL Routing issue

Posted by Support Team on 14 01 2009. 0 Comments

ADSL customers are currently experiencing intermittent routing issues which results in some websites being inaccessible. Our upstream provider is investigating.…

Planned Outage (1hr – 14/9 02:00-06:00)

Posted by Support Team on 12 09 2008. 0 Comments

Our datacentre provider has advised us they will be conducting urgent power related working this Sunday, 14th September between 02:00 and 06:00 to resolve a potential issue with the mains supply. As part of the safety requirements it will be necessary to remove power from the entire datacentre for approximately 1hour…

Web Server Migration

Posted by Support Team on 02 07 2008. 0 Comments

We will be migrating all web servers between IP ranges on Monday 7th July 2008. This will result in a period of downtime of approximately 4 hours when you will be unable to access your website. During this scheduled maintenance anyone visiting your website will see a generic ‘website unavailable due to essential…

Mail Server Migration

Posted by Support Team on 27 06 2008. 1 Comment on Mail Server Migration

We will be migrating mail servers between IP ranges this weekend. This will result in a period of downtime of approximately 1 hour when you will be unable to send or receive email. During this scheduled downtime inbound mail will be queued on our secondary MX servers. If you experience difficulties…