Our Blog

System Status news and updates

Web Server Maintenance

Posted by Support Team on 14 04 2008. 0 Comments

We will be completing a period of maintenance on a selection of our webservers between 13:00 and 17:00 today. This will result in a short period of downtime for each server within this window, it is estimated to be no longer than 15 minutes.…

Server Patching

Posted by Support Team on 13 02 2008. 0 Comments

We will be performing routine server patching until 06:00 this morning. During this period you may experience a short period (circa 5 minutes) where you cannot access your website or email. Please accept our apologies for any inconvenienced caused by this important work.…

Server Patching

Posted by Support Team on 13 11 2007. 0 Comments

We will be server patching this evening which will result in web/email/ftp services being temporarily unavailable for a period of approximately 10 minutes each. Please accept our apologies for inconvenienced caused by this essential, routine work.…

Mail system connectivity

Posted by Support Team on 21 09 2007. 1 Comment on Mail system connectivity

We are currently experiencing intermittent connectivity to mail serivces including SMTP, POP3, IMAP and webmail services delivered via the ‘new’ platform. We are working to resolve this issue as quickly as possible. No mail will be lost as a result of this issue, it will instead be stored on our offsite secondary…

External Connectivity ‘at risk’ 08:00 – 08:15 (24/6/2007)

Posted by Support Team on 23 06 2007. 0 Comments

We have been by our upstream provider that work being conducted on their network may result in a short loss of connectivity between 08:00 and 08:15 BST tomorrow (24/6/2007). They advise us that this essential work should result in a loss lasting no more than a few minutes within this…

Website Migration

Posted by Support Team on 17 06 2007. 0 Comments

We are currently migrating the few remaining websites from our legacy platform to the new platform. If your website is inaccessible please try again in a few hours.…

Planned DataCentre Power Works (downtime)

Posted by Support Team on 12 06 2007. 2 Comments on Planned DataCentre Power Works (downtime)

Remedial electrical work needs to be conducted to ensure the ongoing safety and reliability of our systems including the replacement and testing of upstream MCCB’s on the electrical system which have previously incorrectly tripped. This work is scheduled to take place within a one hour maintenance window between 05:00 and…

Switch

Posted by Support Team on 12 06 2007. 0 Comments

We experienced an issue with a switch early this afternoon that impacted upon the ability to access certain mail servers, webservers and the control panel server. This issue was resolved within 45 minutes and has now been running without issue.…

Webserver memory upgrades

Posted by Support Team on 16 04 2007. 0 Comments

We will be upgrading all web servers today with additional RAM. The work will be conducted between 11:30 and 14:30, which will result in a period of downtime of approximately 10 minutes per server.…

Web server patching

Posted by Support Team on 05 04 2007. 0 Comments

We are patching our web servers with immediate effect due to a number of urgent patches released by Microsoft. Access to your website may be interrupted for around 15 minutes during the next 2 hour patching window.…