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External Connectivity (upstream provider issue)

Posted by Support Team on 19 12 2012. 3 Comments on External Connectivity (upstream provider issue)

Our monitoring has identified an issue with upstream connectivity and our data centre provider is currently investigating. Intermittent access to services is likely to be experienced at present, an update will be posted shortly as more information becomes available.

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  • Support

    Our data centre provider is in the process of bringing the core router back online, stability issues are still present in respect of occasional packet loss. We will continue to monitor their progress and update you. December 19, 2012 at 7:10 pm

  • Support

    Additional engineering resources arrived at the data centre 15 minutes ago to assist with the residual stability. At present packet loss is very intermittent, such that it should have minimal if any impact. We will continue to post updates as they become available. Please accept our apologies for any inconvenience. December 19, 2012 at 7:31 pm

  • Support

    We have just received notification that the residual intermittent packet loss has now been resolved. An incident report will be issued by our data centre provider tomorrow detailing what happened and how they will mitigate a re-occurrence. We will post a summary as soon as we receive the report. Thank you for your understanding whilst our data centre provider mobilised their engineering resource to resolve this unexpected issue. December 19, 2012 at 7:53 pm