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Category: News

[INFO] Hotmail/Outlook email delivery – ‘540 Transaction failed’

Posted bySupport Teamon12 05 2016. 0 Comments

Earlier today we began to see reports of issues contacting outlook.com, hotmail.com and associated addresses for the free mail services offered by Microsoft. After investigations we could see this was only impacting a subset of mail flow to these domains. Further to this the failures were of such an intermittent…

Upstream Network (informational)

Posted bySupport Teamon31 05 2012. 0 Comments

Our upstream provider has notified us of a stability issue in their Telehouse North network. At this time we do not believe it will cause an issue as they have alternate routes.…

Email Stability

Posted bySupport Teamon09 02 2012. 1 Comment on Email Stability

We are currently experiencing stability problems with access to Windows based email using webmail / POP3. We are working to resolve it as quickly as possible.…

Email Access

Posted bySupport Teamon22 01 2012. 0 Comments

Access to email has been restored after a routine patching process failed. We are referring the issue to the vendor before re-attempting this upgrade. Please accept our sincere apologies for any inconvenience caused by this scheduled maintaince window activity. No email will have been lost as a result of this…

System Outage

Posted bySupport Teamon13 03 2010. 1 Comment on System Outage

This morning we experienced a system outage due to an issue at our partner’s data centre. We are currently investigating the issue with them and will provide further specific information once we have it. During the outage our offsite DNS and Mail services ensures that your domain names continue to resolve…

MySQL Upgrade

Posted bySupport Teamon28 09 2009. 0 Comments

This evening we have implemented a number of upgrades to the Windows hosting MySQL which will offer much improved performance. A combination of hardware upgrades and configuration optimisation have resulted a visible increase in performance.…

Outbound mail issues

Posted bySupport Teamon17 06 2009. 0 Comments

During the early hours of this morning we experienced outbound mail connectivity issues. They have now been resolved and all queued mail processed. Mail delivery times are now back to normal levels…

Mail Disruption (14th April)

Posted bySupport Teamon15 04 2009. 0 Comments

We experienced a brief disruption to mail flow yesterday for customers using our relay and MX services. Although the outage itself was restricted the impact was felt for a number of hours due to DNS caching. As a result of yesterday’s outage we have replaced the faulty component of the…

Windows Mail

Posted bySupport Teamon22 01 2009. 0 Comments

Windows Mail is currently unavailable due to emergency maintenance, it is anticipated it will be offline for no more than 20 minutes.…

Web Server Maintenance

Posted bySupport Teamon14 04 2008. 0 Comments

We will be completing a period of maintenance on a selection of our webservers between 13:00 and 17:00 today. This will result in a short period of downtime for each server within this window, it is estimated to be no longer than 15 minutes.…