Our telecoms supplier has advised us of an issue that may have resulted in engaged tones being received when calling. They have now advised that they have resolved the underlying problem. Please accept our apologies for any inconvenience.
Today’s server and networking upgrades have allowed us to resolve the slow control panel issues. The new control panel now runs at ‘full speed’, providing a much smoother experience. The upgrades also provide us with the platform to scale and will allow us to upgrade to the latest and much improved version… Continue Reading Control Panel enhancements
To enable essential maintenance work to be completed at the data centre there will be an outage of approximately 1 hour between 07:00 and 08:00 on Tuesday 2nd January 2007. We anticipate that the downtime will be less than the declared 1 hour window but as a precaution we are… Continue Reading Planned Datacentre work/downtime
We have experienced an intermittent connectivity issue over the past 24 hours which has delayed inbound mail to our helpdesk ticketing system and resulted in calls becoming ‘stuck’ in our VoIP based telephone system. This issue did not impact upon the availability of customer email/webites/access, etc as it has seperate connectivity. The line… Continue Reading Office Connectivity
We experienced an issue with the SMTP anti-virus, anti-spam filtering sub-system for the past 20 minutes. The issue has now resolved, all mail sending is now possible
We are planning to complete additional maintenance of SATURN today in relation to the outage experienced earlier this week. The maintenance will involve taking SATURN offline, we will endevour to keep the offline period(s) as short as possible. The work will be completed today between 11:00 and 17:00 and is anticipated to… Continue Reading Planned maintenance of SATURN
We are currently experiencing issues with SATURN, customers may experience difficulties accessing their website if hosted on this server. Engineers are currently investigating.
Access to email is temporarily unavailable, we anticipate that access will be resumed within 10 minutes.
We are currently experiencing a loss of external connectivity due to issues with a core switch. We are working to resolve the issue as quickly as possible.
A small number of customers may have experienced difficulties accessing our systems between 03.49 and 06.12 this morning. At this time we can confirm it to be an isolated connectivity issue. Connectivity to all destinations is now stable.