Our Blog

Category: Planned

Cloud Backup maintenance reminder

Posted bySupport Teamon31 07 2013. 0 Comments

The Cloud Backup service will be unavailable between 00:30 and 12:30 (BST / GMT+1) on Thursday 1st August 2013 to enable a scheduled software update to be released. During this Window it will not be possible to backup or restore data as the update is applied. The new version will bring…

Planned Email Disruption

Posted bySupport Teamon31 01 2012. 0 Comments

This evening between 21:00 and 22:00 there will be a short of no more than 10 minutes to enable us to switch to our new SmarterMail 9 based email hosting. No email will be lost as a result of this activity.…

Router Upgrade (2011-10-25 00:00-06:00)

Posted bySupport Teamon18 10 2011. 0 Comments

Our upstream provider will be performing updates to a number of routers between 00:00 and 06:00 on the 25th October 2011. During this period we anticipate a period of 30 minutes that will be ‘at risk’, within this window you may experience intermittent issues accessing services. This activity does not…

Core Router Reboot (2011-07-28)

Posted bySupport Teamon25 07 2011. 0 Comments

Our data centre provider has advised this morning that they will be performing maintenance on 28th July between 00:05 and 02:00. This will involve them updating the firmware on one of their routers which we anticipate will result in a short outage of 5 to 15 minute during this window. During…

Generator Test (2010-09-11)

Posted bySupport Teamon10 09 2010. 1 Comment on Generator Test (2010-09-11)

A data centre generator test will occur at 09:30 tomorrow morning. There should be no impact to services as UPS protection will power devices whilst the data centre switch from mains to generators and back again.…

Emergency Email Outage

Posted bySupport Teamon27 09 2009. 0 Comments

We are currently performing emergency maintenance and anticipate full service to be resumed by 18:00…

Server Upgrades (22-June-2009)

Posted bySupport Teamon22 06 2009. 0 Comments

We will be completing a series of server upgrades to increase the amount of RAM in key servers. During the day you may experience a short period of circa 15 minutes when you will be unable to access you email or website. No email will be lost as a result…

Planned Outage (1hr – 14/9 02:00-06:00)

Posted bySupport Teamon12 09 2008. 0 Comments

Our datacentre provider has advised us they will be conducting urgent power related working this Sunday, 14th September between 02:00 and 06:00 to resolve a potential issue with the mains supply. As part of the safety requirements it will be necessary to remove power from the entire datacentre for approximately 1hour…

Web Server Migration

Posted bySupport Teamon02 07 2008. 0 Comments

We will be migrating all web servers between IP ranges on Monday 7th July 2008. This will result in a period of downtime of approximately 4 hours when you will be unable to access your website. During this scheduled maintenance anyone visiting your website will see a generic ‘website unavailable due to essential…

Mail Server Migration

Posted bySupport Teamon27 06 2008. 1 Comment on Mail Server Migration

We will be migrating mail servers between IP ranges this weekend. This will result in a period of downtime of approximately 1 hour when you will be unable to send or receive email. During this scheduled downtime inbound mail will be queued on our secondary MX servers. If you experience difficulties…