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Power Outage 2017/01/21

Posted bySupport Teamon21 01 2017. 0 Comments

At approximately 08:00 this morning mains power to our primary data centre was lost. Service was not disrupted as the UPS and Diesel generators provided continuity of power. However, at approximately 14:46 this afternoon a fault occurred that result in a loss of power from the diesel generators. Onsite engineers…

Linux – vlinweb4

Posted bySupport Teamon22 02 2016. 1 Comment on Linux – vlinweb4

There have been recurring performance issues encountered today with the webservices on vlinweb4. Engineers are currently working to isolate the source of the issue and restore normal service.…

SMTP Relay – relay2

Posted bySupport Teamon01 06 2015. 0 Comments

We encountered a corrupt configuration within one of the nodes servicing ‘relay2’ which resulted in some emails being rejected from authorised sources. The underlying issue was resolved yesterday evening and changes have been put in place to the maintenance process that are designed to prevent it from reoccurring.…

Upstream router upgrade

Posted bySupport Teamon14 01 2015. 0 Comments

We have received notification that there may be a disruption of 1 hour between 00:00 and 04:00 tomorrow (2015-01-15) due to a router upgrade. This will impact a subset of all web, email and VM hosting services.…

Secondary DC network connectivity

Posted bySupport Teamon15 10 2014. 1 Comment on Secondary DC network connectivity

Our Second DC provider is currently encountering network connectivity issues which is impacting services served from the 185.54.84.0 and 185.54.87.0 networks. They are currently investigating.…

Data Centre Power Issue

Posted bySupport Teamon15 12 2013. 2 Comments on Data Centre Power Issue

We are currently experiencing an unplanned outage due to power issues at the data centre. We are liaising with our data centre provider and will give an update as soon as we have more information.…

WEB2 unavailable (service restored)

Posted bySupport Teamon22 05 2012. 1 Comment on WEB2 unavailable (service restored)

Windows 2003 WEB2 has suffered a significant failure. We are in the process of restoring website data and are migrating websites to a new Windows 2008 web server. In the interim you will see a temporary ‘Website Unavailable’ notification. Please accept our apologies for any inconvenience.…

Window Email Issue

Posted bySupport Teamon17 05 2012. 2 Comments on Window Email Issue

We are currently investigating a windows email problem that is preventing access.…

VLINWEB1 file system (2011-08-05)

Posted bySupport Teamon05 08 2011. 0 Comments

We experienced file system corruption on Linux server VLINWEB1 which caused inconsistent serving of web pages and email. A ‘fskc’ has been completed and the server rebooted. All services on this server are now operational. If you are still experiencing an issue please contact support and we will investigate your specific…

POP3 mail issue [resolved]

Posted bySupport Teamon11 03 2011. 0 Comments

We experienced an issue with users attempting POP3 based connections to our mail servers for approximately 1 hour. We have restored service and now investigating the root cause. During this issue customers connecting using IMAP or Webmail were unaffected.…