Our Blog

Category: Unplanned

vlinweb4 outage

Posted bySupport Teamon15 08 2017. 0 Comments

Earlier this evening we encountered an outage impacting vlinweb4. At this time an engineer is investigating the root cause, following reinstatement of service. At this time it is believed the outage occurred due to be a memory leak. Investigations are focusing on determine the specific source.…

Email stability (resolved)

Posted bySupport Teamon05 07 2014. 1 Comment on Email stability (resolved)

Routine monitoring has highlighted intermittent access issues for customers with Windows based hosting account. We encountered an issue during the past hour where there was intermittent access to email hosting for customers with Windows based hosting. We have resolved the stability issue and normal access is now restored. We will continue…

Windows shared service interruption

Posted bySupport Teamon05 08 2013. 0 Comments

A number of services encountered a short period of downtime this evening due to a SAN controller freezing. We have restarted the controller and service has now been restored. We will now begin a detailed investigation to understand the issue fully and prevent the issue from occurring again.…

External Connectivity (upstream provider issue)

Posted bySupport Teamon19 12 2012. 3 Comments on External Connectivity (upstream provider issue)

Our monitoring has identified an issue with upstream connectivity and our data centre provider is currently investigating. Intermittent access to services is likely to be experienced at present, an update will be posted shortly as more information becomes available.…

Shared serice outage 06/09/2012

Posted bySupport Teamon06 09 2012. 1 Comment on Shared serice outage 06/09/2012

We experienced an unplanned service outage between approximately10am and 11am this morning which affected our ‘shared services’ . 90% of services were restored by 11am with the remaining 10% of services restored subsequently. The precise nature of the issue is being investigated and further details will be placed here within approximately 24 hours…

WEB2

Posted bySupport Teamon12 05 2012. 0 Comments

We experienced stability issues with web server WEB2 over the past 3 hours which resulted in a period where web pages were struggling to be served. We have isolated the issue and restored normal service as of 02:00. A period of monitoring will continue to ensure no further stability issues.…

Packet Loss

Posted bySupport Teamon02 01 2011. 2 Comments on Packet Loss

Our monitoring has highlighted a packet loss issue which is impacting our external connectivity. Customers may see this as slow or intermittent access to services. We are currently in contact with our upstream network provider.…

Cluster Node Issue

Posted bySupport Teamon07 10 2010. 0 Comments

We experienced a network issue this evening on one of our cluster nodes this evening at approximately 23:00 which resulted in some websites and email being unavailable for approximately 10 minutes. Further investigations will be conducted to isolate the cause of the crash and the reason why automated recovery did not occur.…

Connectivity issue to some locations

Posted bySupport Teamon06 10 2010. 1 Comment on Connectivity issue to some locations

Our monitoring has identified an issue exchanging traffic with some third party networks. We are currently investigationg this issue.…

Connectivity Issue from some locations

Posted bySupport Teamon25 04 2009. 1 Comment on Connectivity Issue from some locations

We are currently investigating reports of connectivity from certain non-UK locations to our services. The issue is not country specific but does appear to be impacting specific providers in some countries. At this time we can confirm that the hosted services are working normally but there may be a routing issue…